Invest in operational visibility

The Reap3r agent collects system telemetry (CPU, memory, disk, network, installed software, running processes) required for IT management. No personal files, browsing history, or user documents are accessed. Data collection is fully documented and configurable per policy.

Yes. The Enterprise plan includes a full on-premises deployment option. The self-hosted version receives the same updates as our cloud platform with a configurable update schedule. Docker-based deployment with full control over your data.

We follow a structured 3-phase approach: scoping (validate architecture, network flows, secrets), pilot activation (deploy to a small group, validate policies), and progressive rollout (wave-based generalization to limit operational risk). No big-bang deployments.

You retain full ownership of your data. Upon contract termination, we provide a 30-day export window. All data is then permanently deleted from our infrastructure. Export formats include JSON and CSV. DPA terms apply.

The agent binary is not open source, but its behavior is fully documented. We provide a transparency report detailing exactly what the agent does, what it collects, and how it communicates. Source code audits are available for Enterprise customers under NDA.

Yes. Pro plans include a 99.9% uptime SLA. Enterprise plans offer custom SLAs up to 99.99%. A Data Processing Agreement (DPA) compliant with GDPR is included with all paid plans. Custom legal frameworks are available for Enterprise.

Yes. We provide migration assistance from major RMM platforms (ConnectWise, Datto, NinjaRMM, etc.). Our team handles agent deployment planning, data migration where applicable, and parallel running periods to ensure zero disruption.